Shipping policy

<p><strong>Last updated: April 26, 2024</strong></p>
<h2>1. Introduction</h2>
<p>At <strong>Dynocam</strong>, we work to ensure every order is processed and delivered securely, clearly, and efficiently.</p>
<p>This Shipping Policy explains how we handle orders, estimated processing times, delivery times, shipping costs, and possible shipping-related issues.</p>
<p>By making a purchase in our online store, the customer accepts the terms described in this Shipping Policy.</p>
<h2>2. Order Processing</h2>
<h3>2.1 Order Confirmation</h3>
<p>Once an order is placed, the customer will receive a confirmation at the email address provided during checkout.</p>
<p>This confirmation does not automatically guarantee immediate shipment, as all orders are subject to processing, payment verification, and product availability.</p>
<h3>2.2 Processing Time</h3>
<p>Orders are typically processed within an estimated 1 to 2 business days, unless otherwise stated on the product page or during checkout.</p>
<p>Orders placed on weekends, holidays, or during periods of high demand may require additional processing time.</p>
<h3>2.3 Data Verification</h3>
<p>Dynocam reserves the right to verify order information before processing it, especially in cases of incomplete data, address errors, payment issues, or suspected fraudulent activity.</p>
<h2>3. Delivery Times</h2>
<h3>3.1 Delivery Estimates</h3>
<p>Delivery times may vary depending on destination, product availability, the shipping carrier, and other external factors.</p>
<p>As a general guide, estimated delivery time is 4 to 10 business days from order confirmation (including processing time).</p>
<p>These timeframes are estimates and do not constitute a guarantee of delivery by a specific date.</p>
<h3>3.2 Possible Delays</h3>
<p>Dynocam will not be responsible for delays caused by:</p>
<p>Shipping carriers.</p>
<p>Customs procedures.</p>
<p>National or international holidays.</p>
<p>Weather conditions.</p>
<p>Errors in the address provided by the customer.</p>
<p>Periods of high demand.</p>
<p>Force majeure events or circumstances beyond our control.</p>
<p>In the event of a significant delay, the customer may contact us for assistance.</p>
<h2>4. Shipping Costs</h2>
<h3>4.1 Shipping Fees</h3>
<p>Shipping costs, if any, will be shown during checkout before the order is completed.</p>
<p>The final price may vary depending on destination, shipping method, active promotions, or total order amount.</p>
<h3>4.2 Free Shipping</h3>
<p>Dynocam may offer free shipping on certain products, promotions, geographic areas, or minimum order amounts.</p>
<p>Free shipping terms may change at any time without prior notice.</p>
<h2>5. Shipping Address</h2>
<h3>5.1 Customer Responsibility</h3>
<p>The customer is responsible for providing a correct, complete, and up-to-date shipping address.</p>
<p>The address must include all information necessary for delivery, such as full name, street, number, floor or apartment if applicable, postal code, city, state/province, country, and a contact phone number.</p>
<h3>5.2 Address Errors</h3>
<p>Dynocam will not be responsible for orders that are delayed, returned, lost, or undelivered due to errors in the address provided by the customer.</p>
<p>If the customer notices an address error after placing the order, they should contact us as soon as possible at:</p>
<p>dynocamsupport@gmail.com</p>
<p>We cannot guarantee that we will be able to modify the address once the order has been processed or shipped.</p>
<h2>6. Order Tracking</h2>
<h3>6.1 Tracking Information</h3>
<p>Once the order ships, the customer may receive a tracking number or shipping information, if available.</p>
<p>Tracking information may take between 24 and 72 hours to update from the time it is provided.</p>
<h3>6.2 Carrier Updates</h3>
<p>Tracking information depends on the shipping carrier. Dynocam does not directly control the frequency or accuracy of updates shown by the carrier.</p>
<h2>7. Order Delivery</h2>
<h3>7.1 Receiving the Package</h3>
<p>The customer should ensure someone is available to receive the order at the address provided.</p>
<p>In some cases, the shipping carrier may leave the package at a pickup point, mailbox, safe location, or with an authorized person, according to its own policies.</p>
<h3>7.2 Order Marked as Delivered</h3>
<p>If tracking shows the order as delivered but the customer has not received it, they should:</p>
<p>Check the address provided on the order.</p>
<p>Check with neighbors, building staff, reception, or others at the address.</p>
<p>Check nearby pickup points.</p>
<p>Contact the shipping carrier if tracking information is available.</p>
<p>If the order still cannot be found after these checks, the customer can contact Dynocam for guidance.</p>
<h2>8. Lost, Damaged, or Incomplete Orders</h2>
<h3>8.1 Lost Order</h3>
<p>If the order does not arrive within a reasonable time or tracking is not updated for an extended period, the customer should contact us at:</p>
<p>dynocamsupport@gmail.com</p>
<p>Dynocam will review the situation and, when necessary, may request additional information or open an investigation with the carrier.</p>
<h3>8.2 Product Damaged in Transit</h3>
<p>If the product arrives damaged, the customer must report it within 48 hours of delivery.</p>
<p>The following will be required:</p>
<p>Order number.</p>
<p>Photos or videos of the package and the damaged product.</p>
<p>A clear description of the issue.</p>
<p>Dynocam will assess the case and offer a solution in accordance with its applicable policies.</p>
<h3>8.3 Incomplete Order</h3>
<p>If an item is missing from the order, the customer must contact us within 48 hours of delivery, providing the order number, photos of the package received, and a description of the missing product.</p>
<h2>9. Customs, Taxes, and Import Charges</h2>
<h3>9.1 Additional Costs</h3>
<p>For international orders, taxes, customs duties, tariffs, import charges, or other fees required by the destination country's authorities may apply.</p>
<p>These costs are not included in the product price or shipping fees unless expressly stated otherwise.</p>
<h3>9.2 Customer Responsibility</h3>
<p>The customer is responsible for paying any customs charge, tax, or fee applicable in their country or region.</p>
<p>Dynocam is not responsible for delays, holds, or additional costs resulting from customs procedures.</p>
<h2>10. Delivery Refusal or Unclaimed Packages</h2>
<h3>10.1 Package Refusal</h3>
<p>If the customer refuses delivery of the package without justified cause, Dynocam is not obligated to issue a refund or cover costs for return shipping, reshipment, storage, or handling.</p>
<h3>10.2 Unclaimed Order</h3>
<p>If a package remains pending pickup and the customer does not claim it within the timeframe set by the carrier, the order may be returned, destroyed, or held according to the carrier's policies.</p>
<p>Dynocam is not responsible for losses or costs resulting from unclaimed packages.</p>
<h2>11. Order Changes or Cancellations</h2>
<h3>11.1 Cancellations Before Shipping</h3>
<p>The customer may request cancellation of an order only before it has been processed or shipped.</p>
<p>To request a cancellation, please write to us as soon as possible at:</p>
<p>dynocamsupport@gmail.com</p>
<h3>11.2 Orders Already Processed or Shipped</h3>
<p>Once an order has been processed, prepared, or shipped, we cannot guarantee that it can be cancelled or modified.</p>
<p>In these cases, our Return and Refund Policy will apply.</p>
<h2>12. Shipping Zones</h2>
<p>Dynocam may ship to different geographic areas depending on logistical availability at any given time.</p>
<p>We reserve the right to limit, refuse, or cancel orders destined for certain regions, countries, or areas where reliable delivery cannot be guaranteed.</p>
<p>If we are unable to ship an order to the address provided, we will contact the customer to explain the situation.</p>
<h2>13. Force Majeure</h2>
<p>Dynocam will not be responsible for delays, failures, or issues caused by circumstances beyond our reasonable control, including but not limited to:</p>
<p>Natural disasters.</p>
<p>Strikes.</p>
<p>Labor disputes.</p>
<p>Pandemics.</p>
<p>Government restrictions.</p>
<p>International logistics issues.</p>
<p>Shipping carrier failures.</p>
<p>Wars, civil unrest, or emergency situations.</p>
<p>Technical or supply interruptions.</p>
<h2>14. Contact</h2>
<p>For any questions related to shipping, tracking, or delivery issues, you can contact us at:</p>
<p>Dynocam<br>Email: dynocamsupport@gmail.com</p>
<p>By making a purchase at Dynocam, the customer declares that they have read, understood, and accepted this Shipping Policy.</p>