Privacy policy

<p>Last updated: August 8, 2026</p>
<p><strong>1. Introduction</strong></p>
<p>Dynocam operates this online store and its associated website, including its content, features, tools, products, and services, with the goal of offering customers a secure, clear, and professional shopping experience.</p>
<p>This Privacy Policy explains how Dynocam collects, uses, stores, and protects users' personal information when they visit our website, make a purchase, communicate with us, or use any of our services.</p>
<p>By accessing, browsing, or making a purchase in our store, you acknowledge that you have read and understood this Privacy Policy.</p>
<p><strong>2. Data Controller</strong></p>
<p>For the purposes of applicable data protection regulations, the controller responsible for processing personal data collected through this online store is Rahma Benghachoua, owner of the Dynocam brand.</p>
<p>Contact email: dynocamsupport@gmail.com</p>
<p>For any questions related to the processing of your personal data or the exercise of your rights, you can contact us at the email address indicated above.</p>
<p><strong>3. Personal Information We Collect</strong></p>
<p>When you use our online store, we may collect certain personal data necessary to provide our services, process orders, respond to inquiries, and improve the customer experience.</p>
<p><strong>3.1 Identification and Contact Data</strong></p>
<p>We may collect information such as:</p>
<p>First and last name, email address, phone number, billing address, and shipping address.</p>
<p>This data is necessary to manage orders, make deliveries, send communications related to your purchase, and provide customer support.</p>
<p><strong>3.2 Purchase and Transaction Information</strong></p>
<p>We may process information related to your purchases, including:</p>
<p>Products viewed, products added to cart, products purchased, order history, transaction details, order status, shipping method, and communications related to your purchase.</p>
<p>This information allows us to properly manage orders and provide a suitable service.</p>
<p><strong>3.3 Payment Information</strong></p>
<p>Payments made in our store may be processed by secure third-party providers.</p>
<p>Dynocam does not directly store complete bank card details. Payment information is processed through secure, authorized payment platforms.</p>
<p><strong>3.4 User Account Information</strong></p>
<p>If a customer creates an account in our store, we may collect information such as:</p>
<p>Username, encrypted password, account preferences, order history, and settings associated with the customer's profile.</p>
<p>The customer is responsible for keeping their login credentials confidential.</p>
<p><strong>3.5 Communications with Dynocam</strong></p>
<p>When you contact us by email, contact forms, customer support, or other means, we may collect the information you voluntarily provide.</p>
<p>This may include inquiries, complaints, order issues, technical support requests, or any other communication related to our products or services.</p>
<p><strong>3.6 Technical and Browsing Information</strong></p>
<p>We may automatically collect information about the device and use of the website, including:</p>
<p>IP address, browser type, operating system, device data, pages visited, browsing time, interactions with the website, cookies, and similar technologies.</p>
<p>This information is used to improve store operations, analyze site performance, prevent fraud, and provide a safer browsing experience.</p>
<p><strong>4. Sources of Personal Information</strong></p>
<p>Dynocam may collect personal information from various sources.</p>
<p><strong>4.1 Information Provided Directly by the Customer</strong></p>
<p>We collect data when the customer makes a purchase, creates an account, subscribes to communications, contacts us, or enters information in store forms.</p>
<p><strong>4.2 Automatically Collected Information</strong></p>
<p>While browsing our store, certain technical data may be collected automatically through cookies, pixels, analytics tools, and similar technologies.</p>
<p><strong>4.3 Information from External Providers</strong></p>
<p>We may receive information from providers that perform services on our behalf, such as payment platforms, shipping services, analytics tools, fraud prevention systems, and other technology providers.</p>
<p><strong>5. Purposes of Data Processing</strong></p>
<p>Dynocam uses the personal information collected for legitimate purposes related to providing its services and operating the online store.</p>
<p><strong>5.1 Order Management and Service Delivery</strong></p>
<p>We use your data to process purchases, confirm orders, manage payments, prepare shipments, make deliveries, send order status updates, and provide customer support.</p>
<p><strong>5.2 Customer Service and Support</strong></p>
<p>We process your data to respond to inquiries, resolve issues, handle requests related to products, and provide assistance regarding purchases made at Dynocam.</p>
<p><strong>5.3 Security and Fraud Prevention</strong></p>
<p>We may use personal and technical information to detect, prevent, and investigate fraudulent activity, unauthorized access, misuse of the store, or any conduct that could affect the security of our customers or services.</p>
<p><strong>5.4 Store and User Experience Improvement</strong></p>
<p>We analyze browsing and site usage data to improve design, performance, functionality, product availability, and the overall shopping experience.</p>
<p><strong>5.5 Marketing and Commercial Communications</strong></p>
<p>When applicable and in accordance with applicable law, we may use your data to send commercial communications, promotions, news, or information about Dynocam products.</p>
<p>Customers may unsubscribe from these communications at any time using the mechanisms available in the emails themselves or by contacting us.</p>
<p><strong>5.6 Legal Compliance</strong></p>
<p>We may process personal data to comply with legal, tax, accounting, administrative, or regulatory obligations, and to respond to valid requests from competent authorities.</p>
<p><strong>6. Cookies and Similar Technologies</strong></p>
<p>Our store may use cookies and similar technologies to ensure it functions correctly, when applicable.</p>
<p><strong>6.1 Types of Cookies Used</strong></p>
<p>We may use technical cookies, analytics cookies, functional cookies, and advertising cookies.</p>
<p>Technical cookies are necessary for the store's basic operation, while other cookies may be used to improve the user experience or analyze browsing behavior.</p>
<p><strong>6.2 Cookie Management</strong></p>
<p>Users can configure their browser to reject, block, or delete cookies. However, some store features may be affected if certain necessary cookies are disabled.</p>
<p><strong>7. How We Share Personal Information</strong></p>
<p>Dynocam does not sell customers' personal information. However, it may share data with third parties when necessary to provide its services, comply with legal obligations, or protect its legitimate interests.</p>
<p><strong>7.1 Service Providers</strong></p>
<p>We may share data with providers who help us operate the store, including payment services, shipping companies, technology providers, analytics tools, customer service providers, email services, and fraud prevention systems.</p>
<p>These providers must only use the information to the extent necessary to provide their services.</p>
<p><strong>7.2 Authorities and Legal Obligations</strong></p>
<p>We may disclose personal information when necessary to comply with applicable laws, respond to legal proceedings, protect our rights, prevent fraud, or ensure the security of our services and customers.</p>
<p><strong>7.3 Business Transactions</strong></p>
<p>In the event of a reorganization, merger, sale, asset transfer, or similar transaction, personal information may be transferred as part of that transaction, always in accordance with applicable regulations.</p>
<p><strong>8. Links to Third-Party Websites</strong></p>
<p>Our store may contain links to third-party websites, platforms, applications, or services not operated by Dynocam.</p>
<p>Dynocam is not responsible for the privacy practices, security, content, or operation of such external sites. We recommend reviewing the privacy policies and applicable terms of those sites before providing personal information on third-party sites.</p>
<p><strong>9. Children's Data</strong></p>
<p>Dynocam's services are not directed at minors.</p>
<p>We do not knowingly collect personal information from minors. If a parent or legal guardian believes that a minor has provided us with personal data, please contact us at dynocamsupport@gmail.com to request that this information be removed.</p>
<p><strong>10. Retention of Personal Information</strong></p>
<p>We will retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless the law requires or permits a longer retention period.</p>
<p>Retention periods may depend on factors such as: the existence of a customer account, orders placed, tax or accounting obligations, potential claims, security needs, fraud prevention, or compliance with legal obligations.</p>
<p><strong>11. Information Security</strong></p>
<p>Dynocam adopts reasonable measures to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.</p>
<p>However, no system for transmitting or storing data over the Internet can guarantee absolute security. For this reason, we recommend that users not send sensitive information through unsecured channels.</p>
<p><strong>12. International Data Transfers</strong></p>
<p>When using external service providers, personal information may be transferred, stored, or processed outside the user's country of residence.</p>
<p>When international data transfers are necessary, appropriate safeguards recognized under applicable regulations will be used, such as standard contractual clauses or other equivalent legal instruments.</p>
<p><strong>13. User Rights</strong></p>
<p>Depending on applicable law and the user's place of residence, the user may have certain rights regarding their personal information.</p>
<p><strong>13.1 Right of Access</strong></p>
<p>The user can request information about the personal data Dynocam holds about them.</p>
<p><strong>13.2 Right to Rectification</strong></p>
<p>The user can request correction of inaccurate, incomplete, or outdated personal data.</p>
<p><strong>13.3 Right to Erasure</strong></p>
<p>The user can request the deletion of their personal data when applicable under applicable law.</p>
<p><strong>13.4 Right to Object</strong></p>
<p>The user can object to the processing of their personal data in certain cases, especially when processing is based on legitimate interests or used for direct marketing purposes.</p>
<p><strong>13.5 Right to Restriction of Processing</strong></p>
<p>The user can request that we restrict the processing of their personal data under certain circumstances.</p>
<p><strong>13.6 Right to Data Portability</strong></p>
<p>Where applicable, the user can request to receive a copy of their personal data in a structured, commonly used, and machine-readable format.</p>
<p><strong>13.7 Right to Withdraw Consent</strong></p>
<p>Where processing is based on the user's consent, they may withdraw it at any time, without affecting the lawfulness of processing carried out before the withdrawal.</p>
<p><strong>14. How to Exercise Your Rights</strong></p>
<p>To exercise any of the rights mentioned above, the user can contact Dynocam at the following email address:</p>
<p>dynocamsupport@gmail.com</p>
<p>We may request additional information to verify the identity of the requester before processing any request related to personal data.</p>
<p>We will respond to requests within a reasonable timeframe and in accordance with the deadlines established by applicable law.</p>
<p><strong>15. Commercial Communications</strong></p>
<p>If the user agrees to receive commercial communications from Dynocam, we may send information about products, promotions, news, or content related to our store.</p>
<p>The user can unsubscribe from these communications at any time by following the instructions included in promotional emails or by contacting us at dynocamsupport@gmail.com.</p>
<p>Even if the user unsubscribes from promotional communications, we may continue sending non-commercial messages related to orders, payments, shipping, security, or customer support.</p>
<p><strong>16. Complaints</strong></p>
<p>If the user believes that Dynocam has not processed their personal data in accordance with applicable regulations, they can contact us to file a complaint or request clarification.</p>
<p>The user also has the right to file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es) or with the relevant supervisory authority in their place of residence.</p>
<p><strong>17. Changes to This Privacy Policy</strong></p>
<p>Dynocam may update this Privacy Policy from time to time to reflect changes in its practices, services, technology tools, or legal requirements.</p>
<p>When changes are made, we will publish the updated version on this page and indicate the date of the last update.</p>
<p>Continued use of the store after changes are published constitutes acknowledgment of the updated Privacy Policy.</p>
<p><strong>18. Contact</strong></p>
<p>For any questions about this Privacy Policy, the processing of personal data, or the exercise of your rights, you can contact us at:</p>
<p>Dynocam<br>Email: dynocamsupport@gmail.com</p>
<p>By using Dynocam's services, the user declares that they have read and understood this Privacy Policy.</p>